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  Delivery & Returns  

Delivery Policy 

FREE DELIVERY ON ORDERS OVER £75

 

Orders will be despatched within 1-2 working days, and sent by Royal Mail First Class.

 

Please allow for weekends and Bank Holidays.

 

UK Mainland delivery only currently.

 

Flat rate of £3.95 for all orders below £75 in value.

 

We will notify you within 2 days if an item is not in stock, and offer a refund if we cannot fulfil your order within a timeframe that is satisfactory to you.

Return and Exchange Policy 

Returned items will be accepted within 14 days of purchase, for refund or exchange.

 

Refunds will normally be processed within 5 working days of the receipt of the item(s).

 

Postage costs will be the responsibility of the buyer, unless the item is being returned as faulty, or wrongly despatched.

 

Items for refund or exchange must be returned in original packaging, with original labels, in a completely re-saleable condition – items returned dirty or with horse hair on them will not be refunded in full.

 

Sale items are unfortunately not exchangeable or refundable.

 

The return address is:

 

HossBox

Ochran Mill

Llanover Estate

Llanellen

Abergavenny

Monmouthshire 

NP7 9HU

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